Job Title; Customer Service Advisor

Key Skills; Customer Administrator, Complaint Handling, Customer Service, Data Entry and Administration

Salary; £15,600 – £16,500 per annum

Shift; Monday to Thursday, 8:30am – 5:00pm and Friday 8:30am – 4:00pm

Location; Kibworth

Commutable from: Wigston, Oadby, Market Harborough, Countesthorpe, Cosby, Broughton Astley, Lutterworth, Desford and Kibworth

Our client is seeking an experienced Customer Service Advisor to join their busy Service team. The successful candidate will deliver frontline support to their B2B customers. The role will involve handling all enquiries and resolving accordingly, ensuring SLA ’s are met.

The Role;

  • Answer all incoming calls, email and correspondence
  • Log all cases onto the internal system, ensuring information collated is accurate
  • Complaint handling and investigate to present a resolution to customer
  • Liaise with various departments to ensure complaint or enquiry is resolved
  • Ensure customers are regularly updated with the progress of their order/complaint
  • Ensure all relevant documentation is completed and adheres to companies guidelines
  • Provide administration support to the Sales team

Our Ideal Candidate;

  • Good communicator with previous experience in a customer service environment
  • Strong IT skills and capable of learning systems quickly
  • Attentive with an eye for detail
  • Ability to priorities workload and multitask

The Benefits;

  • 28 days annual leave, increasing by 1 day per holiday year to a maximum of 32 (including statutory holidays)
  • Company pension
  • Free car parking
  • Training and development opportunities
  • Canteen facilities
  • Overtime available
  • Immediate Starts Available
  • Local Interviews Arranged

If you are interested in this opportunity please apply directly through this website or call 0116 277 9854. If you have not been contacted within 14 days of your application please assume that you have not been successful. We will, however, retain your application for any future roles for which you may be suitable. This position is advertised on behalf of Jacob Thomas Associates. We have a variety of other permanent and temporary positions available ranging from Supply Chain, Logistics, Administration, Sales, Secretarial, Finance & Accounts, Customer Services, I.T. Engineering and Driving.

To view all of our positions available throughout the United Kingdom, please browse our website.