Job Title; Customer Service Assistant

Key Skills; Work Flow Planning, Client Liaison, Internal Department Liaison

Salary; £23,000 per annum

Shift Pattern; Days

Location; South Luffenham

Commutable from; Stamford, Uppingham, Oakham and surrounding area.

Our client is currently seeking to recruit a Customer Service Assistant to join their established business based in South Luffenham.  This position offers suitable applicants an exceptional opportunity to join a progressive and growing business who operate within the automotive industry.

Reporting to the Customer Service Manager, the successful candidate will be responsible for loading customer planning schedules on to the internal production planning and procurement system, liaising with internal departments to ensure production runs to schedule and ultimately liaising with high profile end users.

This position is currently immediately available and will be offered on a permanent basis to the successful candidate.

The Role;

  • Compiling customer information relating to orders received via email, fax and direct contact
  • Understanding the client’s requirements
  • Maintaining accurate reporting using internal Production/Procurement system
  • Reconciliation of orders processed against those outstanding
  • Liaising with internal departments, including procurement and production to ensure customer needs are fulfilled
  • Reporting and identifying areas for continual improvement
  • Managing resources; liaising with manufacturing team and suppliers
  • Developing relationships with current and new customers

Our Ideal Candidate;

  • Experience of working within a similar role would be advantageous
  • Ability to demonstrate excellent communication skills
  • Work with a strong customer focus
  • Posses excellent planning and analytical skills
  • Meticulous attention to detail whilst working to deadlines
  • Forward thinking and career minded
  • Demonstrate a flexible approach to work and the ability to prioritise and manage time effectively
  • Willingness to learn

The Benefits; 

  • Excellent opportunities for long term career progression
  • Free car parking
  • Pension
  • Plus usual benefits of working for a major UK manufacturing business

If you are interested in this opportunity please apply directly through this website or call 0116 277 9854. If you have not been contacted within 14 days of your application please assume that you have not been successful. We will, however, retain your application for any future roles for which you may be suitable.

This position is advertised on behalf of Jacob Thomas Associates. We have a variety of other permanent and temporary positions available ranging from Supply Chain, Logistics, Administration, Sales, Secretarial, Finance and Accounts, Customer Services, I.T. Engineering and Driving.

To view all of our positions available throughout the United Kingdom, please browse our website.