Job Title; Inbound Contact Centre Operators Urgently Required

Five Positions Now Available

Key Skills; Customer Service, Listening Skills, Good Communicator, Data Entry

Salary; £7.83 – £9.64 (after full training is completed) per hour

Shift Pattern; 37.5 hours, various hours available Monday-Sunday 8:00am-9:00pm

Location; Melton Mowbray

Commutable from: Melton Mowbray, Oakham, Grantham, Loughborough, Syston, Leicester

THESE ARE TEMPORARY TO PERMANENT POSITIONS FOR THE RIGHT CANDIDATES

An excellent opportunity to join this fun and dedicated Team based in Melton Mowbray.  All of these positions will lead to permanent work upon completion of a successful trial period.

Our client is a multi award winning family business operating from a 40,000 sqft warehouse and multi-client inbound contact centre.

As a business, our client works with a variety of customers from the leisure sector through to farming and charity sector.  Currently seeking to employ five additional  Customer Service Advisors to join their inbound contact centre as part of a substantial growth strategy in line with customer demand and orders.

The Role;

If you are successful you will be receiving telephone calls from customers who require the best customer service experience they’ve ever had. From order queries to product information you’ll be on hand to help them solve their query and leave them feeling great about the business you’re representing.

Sounds like something you’d like to try but don’t have any experience?  Don’t worry, you will receive all the training and support you need including two weeks of initial training before being placed onto the work rota. Training will then continue on an ongoing basis to develop your skills to maximise your knowledge and earning capacity.

Between calls you’ll be working in our e-mail software to help customers who have emailed in line with client SLAs. Please note none of the calls are sales calls.

The Candidate;

  • Must be flexible to working hours
  • Ability to work under pressure
  • Innovation is encouraged and you will be given the scope and freedom to develop new ideas which help to continuously improve the operation
  • You will understand the company vision, mission and values and your role in delivering them
  • Excellent written and verbal skills

The Benefits; 

  • On site parking
  • Vending machines on site
  • Close knit, friendly environment
  • Permanent on completion of trial period
  • Full training provided

If you are interested in this opportunity please apply directly through this website or call 0116 277 9854. If you have not been contacted within 14 days of your application please assume that you have not been successful. We will, however, retain your application for any future roles for which you may be suitable.

This position is advertised on behalf of Jacob Thomas Associates. We have a variety of other permanent and temporary positions available ranging from Supply Chain, Logistics, Administration, Sales, Secretarial, Finance & Accounts, Customer Services, I.T. Engineering and Driving.

To view all of our positions available throughout the United Kingdom, please browse our website.