Job Title: Customer Service Advisor

Salary: Circa £25,000 per annum + Bonus

Shift Pattern: Monday – Friday, 09:00 am – 17:00 pm

Location: Thurmaston, Leicester

Our client has built a reputation as leading designers and manufacturers of office equipment and associated products. They have been established for almost 30 years and enjoy continued growth and are seeking a Customer Service Advisor to join their team. Apply now!

The Benefits:

  • Basic salary of circa £25,000 plus bonus scheme.
  • Family run organisation with a family feel and culture.
  • Free onsite car parking.
  • Inclusion in Company pension scheme.
  • Genuine opportunities for progression.

The Role:

  • Main duty is to improve and enhance the overall customer experience. 
  • Managing internal inboxes such as a dedicated enquiries inbox as well as own individual. 
  • Potentially responsible for the order processing & checking for biggest customer, up to 60 orders per day through semi-automated process. 
  • Liaising with despatch & purchasing teams to obtain information. 
  • Answering incoming calls and dealing with or directing to relevant person.
  • Accurate order processing and checking. 
  • Maintain an orderly workflow and have the ability to prioritise workload throughout the day. 

Our Ideal Candidate:

  • Attention to detail is crucial, having an eye for detail is a necessity, especially when order processing and giving costs/order details. 
  • Previous experience in a similar role essential, dealing B2B rather than B2C is preferred. 
  • Ability to communicate courteously with customers by email and telephone. 
  • Ability to maintain a calm approach when dealing with customers, directly and indirectly through team members.
  • Have the ability to retain product and customer information to offer a quick and responsive service. 
  • Computer skills such as Word, Excel, Outlook essential and ability to pick up new internal systems and processes quickly. 
  • Ability to pick up new computer systems if not already experienced – Microsoft Dynamics Business Central. 
  • Fast thinking, able to use own initiative to resolve issue or provide solution.

Interested in this opportunity? Please apply directly through this website down below, or call us on 0116 277 9854. Or alternatively, please see below or click here to view our other immediately available vacancies.

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