Job Title: IT Infrastructure Support Engineer

Salary: Circa £35,000 per annum plus benefits

Shift Pattern: Monday – Friday, 08:30 am – 17:00 pm

Our client the UK’s leading provider of resilient and energy-efficient critical physical infrastructure and utility services from the desktop to the server room to the data centre for a range of public sector, SME and corporate clients throughout the UK and Europe is seeking an IT Infrastructure Support Engineer to join their team.

This role will be a blend of office-based remote monitoring activity with some physical site visits (approximately 60/40 in favour of the office)

The Benefits:

  • Basic salary of circa £35,000 per annum plus overtime.
  • Company vehicle provided for site visits
  • Laptop and mobile phone
  • Life Assurance scheme
  • Group Healthcare scheme
  • 22 days holiday rising to 25 plus statutory days
  • Inclusion in the Company pension scheme.
  • Genuine opportunities for progression.

The Role:

  • Provide effective remote monitoring and critical infrastructure support (Temperature/Humidity/Leak Detection etc.) to customers regarding the company’s products, ensuring swift issue resolution.
  • Working on Data Centre-related infrastructure projects including power outages and replacements
  • Managing complex inter-rack/room cable infrastructure, providing a stable platform for IT infrastructure and desktop connectivity.
  • Stay updated on the latest technologies related to the company’s product line and industry.
  • Contribute to enhancing training content on the company’s products in the UK.
  • Collaborate with product management to provide customer perspective on product functionality.

Our Ideal Candidate:

  • An IT professional with knowledge and experience from within the BMS/Data Centre environment
  • Experience in external, site-based work is desirable
  • Familiarity with using ticketing systems, commitment to Service Level Agreements (SLAs), troubleshooting and problem-solving skills, and strong analytical abilities.
  • Expertise in IT/IOT technologies like HTML, OPC, SNMP, REST, MQTT, and network management.
  • Experience with HVAC Controls, Building Automation Systems (BAS) communication protocols such as BACnet IP and MSTP, Modbus, and Lonworks would be desirable.
  • Willingness to travel extensively within the region including some unsocial hours.
  • Full UK driving licence.

Interested in this opportunity? Please apply directly through this website down below, or call us on 0116 277 9854. Or alternatively, please see below or click here to view our other immediately available vacancies.

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